Seaport FAQ Page
Welcome to the Seaport FAQ page! Here, you’ll find answers to the most commonly asked questions about our products, shipping, returns, and more. If you don’t see your question answered below, feel free to reach out to us at hello@seaportbrand.com.
At Seaport, our mission is simple: Stay Active. Look Amazing. 🌟
General Questions
Q: What makes Seaport apparel unique?
A: Seaport apparel is inspired by the energy and charm of Boston’s Seaport District. Our designs combine timeless style with slightly heavier, premium materials for added quality and durability, ensuring your gear not only looks amazing but lasts through an active lifestyle.
Q: Where is Seaport apparel designed?
A: All our designs are inspired by and rooted in the culture and lifestyle of Boston’s waterfront. Each piece embodies the vibrant, active spirit of the Seaport District.
Q: Do you have physical stores?
A: While we primarily sell online, our apparel is available at select retail locations in Boston. Check out our Retail Partners page for more details.
Ordering & Shipping
Q: Where do you ship?
A: We currently ship throughout the United States.
Q: How long does it take to receive my order?
A: For U.S. orders, shipping typically takes 3–5 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on U.S. orders over $100.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your delivery progress.
Products & Sizing
Q: How do I find the right size?
A: Each product page includes a detailed size chart to help you choose the perfect fit. If you have additional questions, don’t hesitate to contact us for personalized assistance.
Q: What materials are used in your apparel?
A: We prioritize quality and comfort, using premium fabrics like soft cotton blends and eco-friendly materials. Our slightly heavier-weight apparel ensures added durability and a premium feel.
Q: Are your designs unisex?
A: Many of our designs feature versatile fits that work for a wide range of styles and preferences. Check the product descriptions for details.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns or exchanges for new, unworn merchandise with Seaport tags still attached within 60 days of purchase. For defective items, we’ll be happy to assist with a replacement or refund.
Q: How do I start a return or exchange?
A: Email us at hello@seaportbrand.com with “Return” or “Exchange” in the subject line. Please include your order number and details about the item.
Q: How long does it take to process a return?
A: Refunds and exchanges are processed within 30 days of receiving your returned merchandise. Refunds will be credited to your original payment method.
Wholesale & Retail Inquiries
Q: Can I carry Seaport apparel in my store?
A: Absolutely! We love partnering with retailers who align with our brand values. Visit our Wholesale Inquiries page or email us at hello@seaportbrand.com for more details.
Q: Where is Seaport apparel currently available in stores?
A: Our apparel is available at select retail locations across Boston, including hotels and specialty shops. Check out our Retail Partners page for a full list.
Contact Us
Didn’t find what you were looking for? We’re happy to help!
📧 Email: hello@seaportbrand.com
📱 Follow us on Instagram: @seaport.brand
We typically respond within 24–48 hours.
At Seaport, we believe in helping you Stay Active. Look Amazing. 🌟